Privacy policy
Privacy Policy
Pawp Water operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a curated shopping experience. Pawp Water is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified.
Depending on how you interact with the Services and where you live, we may collect or process the following categories of personal information:
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Contact details (name, billing address, shipping address, phone number, email address)
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Financial information (payment card information, transaction details, payment confirmations)
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Account information (username, password, preferences, settings)
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Transaction information (items viewed, added to cart, purchased, returned, or canceled)
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Communications with us (customer support inquiries or messages)
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Device information (IP address, browser type, device identifiers)
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Usage information (how and when you interact with the Services)
Personal Information Sources
We may collect personal information from the following sources:
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Directly from you when you create an account, place an order, or contact us
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Automatically through cookies and similar technologies when you use the Services
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From service providers who assist us in operating the Services
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From partners or other third parties, as permitted by law
How We Use Your Personal Information
We use personal information to:
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Provide, operate, tailor, and improve the Services
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Process payments, fulfill orders, manage accounts, and arrange shipping
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Facilitate returns, exchanges, and customer support
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Communicate with you about orders, accounts, and promotions
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Send marketing communications by email or SMS (if you opt in)
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Detect fraud, protect security, and comply with legal obligations
SMS Marketing & Communications
If you opt in to receive SMS messages from Pawp Water, we may collect and store your mobile phone number and related interaction data. This information is used solely to send transactional, promotional, or informational text messages related to Pawp Water, including order updates, promotions, and cart reminders.
Your phone number and SMS consent will not be sold, rented, or shared with unaffiliated third parties for their marketing purposes. You may opt out of SMS communications at any time by replying STOP to any message.
Abandoned Cart Notifications (SMS)
Our website uses cookies and similar technologies to help track items you place in your shopping cart, including when a cart has been abandoned. This information may be used to determine when to send cart reminder messages via SMS if you have opted in to receive text messages from us.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance site functionality, analyze performance, remember preferences, support marketing efforts, and enable affiliate and referral tracking. You can manage cookie preferences through your browser settings, though disabling cookies may affect site functionality.
Affiliate Tracking & Cookies
We may use affiliate tracking technologies, cookies, or similar tools to properly attribute referrals and commissions generated through affiliate or referral links. These technologies help us understand where traffic and purchases originate and ensure affiliates are credited appropriately.
Affiliate tracking does not provide us access to your personal payment information and is used solely for referral attribution and performance analytics.
How We Disclose Personal Information
We may disclose personal information in the following circumstances:
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With Shopify, vendors, and service providers that support our operations (payment processing, fulfillment, analytics, customer support)
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With marketing and advertising partners to deliver relevant advertising
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With affiliates or within our corporate group
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In connection with a business transaction, legal obligation, or to protect rights and safety
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Relationship with Shopify
The Services are hosted by Shopify, which processes personal information to provide and improve the Services. Information submitted through the Services may be transmitted to Shopify and other service providers, including those located outside your country. Shopify processes this information in accordance with its own privacy practices. More information is available at https://privacy.shopify.com.
Third-Party Websites and Links
The Services may include links to third-party websites or platforms. We are not responsible for the privacy or security practices of those third parties, and we encourage you to review their policies separately.
Children’s Data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction.
Security & Retention
We implement reasonable safeguards to protect personal information, but no system is completely secure. We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, or enforce policies.
Your Rights & Choices
Depending on where you live, you may have rights to access, delete, correct, or port your personal information, and to opt out of certain data uses such as targeted advertising. You may also opt out of promotional emails using the unsubscribe link provided.
We will not discriminate against you for exercising your rights.
International Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on recognized legal transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted with an updated “Last updated” date. Continued use of the Services constitutes acceptance of the revised policy.
Contact
If you have questions about this Privacy Policy or our data practices, please contact us at: